HOW DO I...
PREPARE FOR MY APPOINTMENT?

What you should know when you have an appointment to see the doctor:

When you arrive at the Surgery you must book in at reception before you take a seat, otherwise it might be assumed that you have not attended and your appointment will be cancelled.

To avoid surgeries overrunning, the doctor will only discuss one problem per appointment slot. If you have a particularly difficult problem or more than one problem you must ask for a double appointment slot - which may be given where available.
You must be punctual for your appointment! If you are more than 10 minutes late you will have to rebook for another day.
Although we have taken all steps possible to prevent surgeries running late, occasionally it is unavoidable. When this happens we will let you know on the LED board at reception. Please be patient.

Wherever possible please make an appointment to see the same doctor for the same problem.

Cancelling Appointments

Please let us know as soon as possible if you cannot keep your appointment so that it can be offered to another patient.

HOW DO I...
TELEPHONE MY DOCTOR?

Patients are able to speak to the doctors and nurses on the telephone during working hours by leaving a message with the reception team. In an emergency, calls will be put straight through to the doctor and for urgent problems the doctor will respond as soon as he/she is available. Routine calls will be dealt with by the doctors and nurses after the morning or evening clinic.

HOW DO I...
OBTAIN HOME VISITS?

Whenever possible please make every effort to come to the Surgery rather than make a request for a home visit. This allows the doctor more time and better facilities to deal with your problem. If it is impossible, through illness or disability, to get to the Surgery, we will visit you at home. Please call reception before 10.30am to request a home visit. Giving the receptionist as much information as possible helps the doctor to assess the urgency of the situation. The doctor will assess your visit request and arrange to visit if appropriate. The doctor may ring you to assess the situation further.